Shipping policy
After ordering, you will receive an email confirmation from us containing your order details. We will usually confirm the receipt of your order within a few minutes of ordering.
Shipment Confirmation & Order Tracking
Once we process an order, the tracking information is sent via email to the email address used during checkout.
The tracking information on the USPS website will not change until USPS has received and scanned the package at their sorting facility.
USPS is a highly trusted carrier, however, discrepancies do happen, and some packages may not be scanned during high volume or peak times.
If the tracking information isn't available 72 hours after the order was processed, please feel free to contact our support for more information.
We will send your goods via the United States Postal Service or another Shipping Carrier such as UPS, FEDEX or DHL. as we will always strive to use the most cost-effective service available, whilst maintaining fast and reliable delivery within 2 working days.
If goods are unavailable, the delivery will take a little longer. We will always let you know if there will be a delay with your order's delivery.
If you wish to query a delivery, please contact us at info@juliasgarage.com.
We are not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Shipment Processing Time
We typically strive to ensure that orders are shipped within 24 hours after they are placed. However, our official timeline for orders, including orders placed with Priority Shipping, are processed within 1-2 business days.
Note: Please allow an additional 2 business days for orders valued at over $100 to allow more time for payment settlement and clearance.
During peak times in a surge or while we are running a promotional sale, please allow an extra 1-2 business days for order processing and fulfillment.
We will be processing and shipping orders during our normal business hours:
Mon - Fri: 4:00 PM - 11:00 PM (EST)
Sat - Sun: 9 AM - 3:00 PM
We mainly ship via USPS which operates from Monday to Saturday.
Note: As of right now, we are experiencing delays both within the USPS network as well as from manufacturers in obtaining product inventory.
Shipping Rates and Delivery Estimates
Shipment pricing will be calculated by weight and destination location and will be displayed upon checkout.
Delivery estimates are available when the package has left our facility and has been scanned by the postal carrier.